• All opening offers will be paid out within the timeframe specified in that casino's Terms & Conditions
• Fortune Lounge players are eligible to participate in a wide range of cutting-edge promotions on a regular basis. We will keep you informed about all promotions, news and updates
• Promotional mechanics and requirements will always be clearly communicated and fairly upheld
• We guarantee that the play-through requirements for cashing in bonuses will be transparently communicated to players and fall within reasonable industry standards
• Terms & Conditions will always be easily accessible on the particular casino's website, clearly communicated and consistently upheld
• All Fortune Lounge players have the right to participate in our Players Club loyalty rewards program and have access to the benefits and rewards offered by that program
• Winners of promotions and tournaments must be announced and credited on the specified date. The mechanisms used to select winners are guaranteed to be fair and objective, as per the promotion's qualifying requirements

Customer Service and Support:

• All Fortune Lounge Casinos provide a number of communication channels to ensure accessibility of services
• We will endeavor to use the channel of your preference when communicating with you
• Unresolved issues can be escalated to the Fortune Lounge Operations Department for resolution. If your issue with one of our casinos is not being resolved, please contact our Floor Manager.

Purchasing and Banking:

• We'll strive to always have a Support Agent available, who is knowledgeable about the purchasing options, and will be able to assist you in making the best choice
• We source a variety of reliable, tried and tested purchasing options to suit your unique needs
• All financial transactions are protected by 128-bit SSL (Secure Socket Layer) digital encryption technology, and facilitated by credible electronic cash merchants
• Cash-ins are guaranteed within the specified timeframe for the payment method, provided that the player has met the cash-in requirements
• The Fortune Lounge Group guarantees to hold a cash balance in reserve at all times, sufficient to pay all players winnings

Casino Software:

• All Fortune Lounge Casinos operate on software developed by world leading software developers, an established and respected supplier of gaming software
• Independent auditors perform ongoing reviews of each Casino's payout percentages and review the random-number generator embedded in the software
• All Fortune Lounge Casino software is guaranteed to be virus-free when it's acquired from our websites or CDs

Licensing and Reviews:

• Each of the Fortune Lounge Casinos' payout percentages are reviewed by independent auditors on a monthly basis
• Fortune Lounge Casinos are licensed. This commission subjects all applicants (including the Casino's key staff) to a National Fraud Center background check, and reviews the Casino's software and control systems to ensure fairness, accuracy and reliability
• The Fortune Lounge Group follows best practices as laid down by leading regulators and industry associations

Privacy and Communications Policy

Fortune Lounge adheres to a strict Privacy and Communications Policy concerning all of our customers' information. We guarantee the following:

• Not to sell, give away, or otherwise communicate your personal information to any other persons or companies, except as necessary to provide you with the best service and products
• Our Casinos may use your personal details to provide you with information or materials only if you requested it
• You always have the option to unsubscribe or remove your information from the Casino database

Player Security:

• The Fortune Lounge Group ensures that all our players are protected at all times, with the latest online security and encryption technology
• We are pro-active in identifying fraudulent activity and eradicating it to make Fortune Lounge Casinos a safer place to play